We ship from Texas! When placing an order, please keep in mind that all shipping methods are heat-compromised, and any edible products may melt during shipping. Expedited shipping may be able to surpass the heat in local Texas areas, but in any case, we cannot guarantee that edibles will not arrive melted. If you can pick up your order via curbside, we recommend it. RESTART CBD + THC is not responsible for any products that melt during shipment.
RESTART CBD + THC or any shipping carrier does not accept claims for melted edibles. The buyer is fully responsible for ordering edibles that may melt in warm weather. In warm weather, we suggest having your edibles delivered to an address where someone is there to accept your package upon delivery.
Sometimes shipping may be delayed. Normal next-day delivery can not be guaranteed.
If you are having problems with tracking your order, CONTACT US BY EMAIL or phone. Include your order number and name.
Packages that have been determined as delivered: Be aware that if USPS can prove that the package was delivered, you won’t be able to file a claim with them because they fulfilled their end of the bargain.
Does this mean I am a victim of Package Theft? Yes. If the USPS has checked their facilities, and vehicles and has a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest-growing crimes in the U.S.
Who can I report a stolen package to? You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. Keep in mind that it isn’t an urgent matter and the report should be done online or through the non-emergency phone line.
What does a report do for me? While neither of these options will help you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third party package insurance, or your homeowner’s insurance covers it, they will require one of these reports to file a claim.
What can I do to prevent this in the future? At the Package Guard, we have compiled a list of products you can use or buy that may prevent this in the future.
How can I edit my shipping address? If your order is shipping to an incorrect address, please contact us as soon as possible. Due to our fast turn around time, incorrect address information should be submitted within 10 minutes of placing the order. We are not responsible for packages shipped to the incorrect address entered by customer. If address entered is incorrect and package has left our facility, it is suggested to contact your local USPS office to locate or visit WWW.USPS.COM We will not re-ship an order due to an incorrect address entered by the customer.
What if my order is marked delivered but is nowhere to be found? If your order has been marked as DELIVERED by USPS and is nowhere to be found, please CONTACT US as soon as possible. After a package has been marked as DELIVERED and if the package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.
Can I make changes or cancel my order? Due to our quick processing time, we may not be able to cancel or modify an order after it has been submitted.
AUSTIN PICK UP: Mon-Sat 10-7pm; CEDAR PARK PICKUP Mon-Fri 9:30am-6pm; Sat 10-2pm (New Location: 12800 Anderson Mill RD @ Volente/FM 2769)
The Chronicle’s BEST OF AUSTIN: First round voting runs March 27 – April 7. Nominate RESTART in two shopping categories -- Cannabusiness: RESTART & Local non-alcoholic beverage brand: RESTART RITA. Thank you for your support!
