Shipping & Payment Info

SHIPPING DISCLAIMERS

We ship from Texas! When placing an order, please keep in mind that all shipping methods are heat-compromised, and any edible products may melt during shipping. Expedited shipping may be able to surpass the heat in local Texas areas, but in any case, we cannot guarantee that edibles will not arrive melted. If you can pick up your order via curbside, we recommend it. RESTART CBD + THC is not responsible for any products that melt during shipment.

RESTART CBD + THC or any shipping carrier does not accept claims for melted edibles. The buyer is fully responsible for ordering edibles that may melt in warm weather. In warm weather, we suggest having your edibles delivered to an address where someone is there to accept your package upon delivery.

ALL OTHER SHIPPING INQUIRIES:

Sometimes shipping may be delayed. Normal next-day delivery can not be guaranteed.

• We cannot fulfill delivery requests made in the “Order Notes” section of checkout at this time. This includes gate codes & delivery instructions (i.e. “Leave on the front porch!”). We apologize for any inconvenience but unfortunately, there is no way for us to pass this
  information along to our shipping carriers!
• We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. If you are unable to locate your package, please contact ORDERS@RESTARTCBD.COM. At checkout, please be sure to use the correct shipping address.
  • If the address you entered is incorrect and the package has left our facility, we suggest to contact your local USPS office or visit WWW.USPS.COM to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.
• If USPS is unable to deliver, please contact your local postal service to arrange a pickup or delivery. If the package is stolen, please contact USPS to file a claim.
• We currently ship only within the United States. Our shipping carriers have stated they do not guarantee their ship times and, at times, the projected delivery window may take longer.
• All orders are packed within 24-48 hours and ship within 2-3 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number. Please note: Saturday and Sunday are not business days. The 2-3 business day shipping window will begin on the following Monday for all orders placed over the weekend.
• After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

If you are having problems with tracking your order, CONTACT US BY EMAIL or phone. Include your order number and name.

Packages that have been determined as delivered: Be aware that if USPS can prove that the package was delivered, you won’t be able to file a claim with them because they fulfilled their end of the bargain.

Does this mean I am a victim of Package Theft? Yes. If the USPS has checked their facilities, and vehicles and has a record that your mail was delivered they are not liable to refund your shipping or replacement cost. At this point, you are a victim of mail or package theft, which is one of the fastest-growing crimes in the U.S.

Who can I report a stolen package to? You can file a complaint with U.S. Postal Inspector. USPS has a police force that investigates mail theft. You can also file a police report with your local city or county. Keep in mind that it isn’t an urgent matter and the report should be done online or through the non-emergency phone line.

What does a report do for me? While neither of these options will help you get your package back; they can help law enforcement better understand and map crime rates in your area. If you paid for third party package insurance, or your homeowner’s insurance covers it, they will require one of these reports to file a claim.

What can I do to prevent this in the future? At the Package Guard, we have compiled a list of products you can use or buy that may prevent this in the future.

How can I edit my shipping address? If your order is shipping to an incorrect address, please contact us as soon as possible. Due to our fast turn around time, incorrect address information should be submitted within 10 minutes of placing the order. We are not responsible for packages shipped to the incorrect address entered by customer. If address entered is incorrect and package has left our facility, it is suggested to contact your local USPS office to locate or visit WWW.USPS.COM We will not re-ship an order due to an incorrect address entered by the customer.

What if my order is marked delivered but is nowhere to be found? If your order has been marked as DELIVERED by USPS and is nowhere to be found, please CONTACT US as soon as possible. After a package has been marked as DELIVERED and if the package can not be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

Can I make changes or cancel my order? Due to our quick processing time, we may not be able to cancel or modify an order after it has been submitted.